queenph.con Privacy Policy

1 Introduction

queenph.con ("we," "us," "our") is committed to protecting the privacy and personal data of all individuals who use our platform. This Privacy Policy describes how queenph.con collects, uses, stores, shares, and protects your personal information when you access our website, create an account, make deposits or withdrawals, participate in games, or otherwise interact with our services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. It applies to all personal data processed by queenph.con in connection with the provision of our online casino services to players in the Philippines.

By registering an account on queenph.con or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of the queenph.con platform.

2 Data Controller

For the purposes of the Data Privacy Act of 2012, queenph.con is the personal information controller responsible for your personal data. This means queenph.con determines the purposes and means of processing your personal information in connection with the provision of our online casino services.

queenph.con has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. Contact details for our DPO are provided in Section 15 of this Privacy Policy.

3 Personal Data We Collect

3.1 Registration Data

When you create a queenph.con account, we collect the following personal data:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address in the Philippines
• Email address
• Mobile phone number
• Username and encrypted password

3.2 Identity Verification (KYC) Data

Before processing your first withdrawal, queenph.con is required by law to verify your identity. For this purpose, we collect:

• Copy of a valid Philippine government-issued identification document (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID, PRC ID, voter's ID)
• Proof of payment method (e.g., screenshot of GCash or Maya account showing your name)
• Selfie photograph for identity matching purposes, where required

3.3 Financial Data

In connection with deposits and withdrawals, we collect:

• GCash or Maya account details (account name and number)
• Bank account details (account name, account number, bank name) where bank transfer is used
• Transaction history, including deposit amounts, withdrawal amounts, and dates

3.4 Gaming Activity Data

We collect data about your gaming activity on the queenph.con platform, including:

• Games played, wagers placed, and game outcomes
• Session duration and frequency of play
• Bonus usage and wagering progress
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status)

3.5 Technical and Device Data

When you access the queenph.con platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser type and version
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Cookie identifiers and similar tracking technologies (see Section 8)

3.6 Communications Data

If you contact queenph.con's customer support team, we collect records of your communications, including the content of messages, support ticket history, and any information you voluntarily provide during the interaction.

4 How We Collect Your Data

queenph.con collects your personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically: Through cookies, web beacons, and similar tracking technologies when you access and use the queenph.con platform.
• From third parties: From identity verification service providers, payment processors (such as GCash and Maya), fraud prevention services, and regulatory bodies where required by law.

5 How We Use Your Personal Data

queenph.con uses your personal data for the following purposes:

• To create and manage your queenph.con account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To provide access to games and other platform features.
• To comply with our legal obligations under Philippine law, including anti-money laundering requirements under Republic Act No. 9160 as amended, and PAGCOR regulatory requirements.
• To verify that you meet the minimum age requirement of 21 years.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited conduct.
• To provide customer support and respond to your enquiries.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional communications about queenph.con offers and promotions, where you have consented to receive such communications.
• To personalise your experience on the queenph.con platform based on your gaming preferences and activity.
• To monitor and improve the performance, security, and functionality of the platform.
• To enforce our Terms & Conditions and other platform policies.
• To administer responsible gaming tools and comply with self-exclusion obligations.

6 Legal Basis for Processing

queenph.con processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to provide the queenph.con gaming services you have registered for, including account management, payment processing, and game delivery.
• Legal obligation: Processing is required to comply with our legal obligations under Philippine law, including anti-money laundering regulations, PAGCOR licensing requirements, and the Data Privacy Act itself.
• Legitimate interests: Processing is necessary for queenph.con's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent — for example, to send you promotional communications — you have the right to withdraw that consent at any time by contacting our support team or updating your account preferences.

7 Data Sharing and Disclosure

7.1 Service Providers

queenph.con shares your personal data with carefully selected third-party service providers who assist us in delivering our services. These include identity verification providers, payment processors (GCash, Maya, and partner banks), customer support platform providers, fraud detection services, and cloud hosting providers. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security measures.

7.2 Regulatory and Law Enforcement Authorities

queenph.con may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other government authorities where required by Philippine law, court order, or regulatory directive. Such disclosures will be made only to the extent required and in accordance with applicable legal procedures.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of queenph.con's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

7.4 No Sale of Personal Data

queenph.con does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Any sharing of your data is limited to the purposes described in this Privacy Policy.

8 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the queenph.con platform. They allow us to recognise your device, remember your preferences, and collect information about how you use our platform. queenph.con also uses similar technologies such as web beacons, pixel tags, and local storage objects for comparable purposes.

8.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, game display options, and responsible gaming tool configurations.
• Analytics cookies: Help us understand how players use the platform so we can improve performance and user experience. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content about queenph.con. These are only placed with your consent.

8.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may affect the functionality of the queenph.con platform and prevent you from accessing certain features, including your account.

9 Data Retention

queenph.con retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with our legal obligations. The following general retention periods apply:

• Account and registration data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements under Philippine law.
• KYC and identity verification documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years in compliance with the Anti-Money Laundering Act and PAGCOR requirements.
• Gaming activity data: Retained for the duration of your account and for two (2) years following account closure.
• Customer support communications: Retained for two (2) years from the date of the last communication.
• Technical and device data: Retained for up to thirteen (13) months from collection.

When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, queenph.con will securely delete or anonymise it.

10 Data Security

queenph.con implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial account details.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing by independent third-party security firms.
• Strict access controls ensuring that only authorised queenph.con personnel can access personal data, on a need-to-know basis.
• Employee training on data protection and information security practices.
• Incident response procedures for detecting, containing, and reporting personal data breaches.

11 Your Data Subject Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by queenph.con:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed, as described in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data queenph.con holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain account details directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe queenph.con has violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 15. queenph.con will respond to all data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified of any such extension.

12 Children's Privacy

The queenph.con platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. queenph.con does not knowingly collect personal data from individuals under the age of 21.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. queenph.con supports the responsible use of such tools and cooperates with any verified parental request to close an underage account.

13 Cross-Border Data Transfers

queenph.con's primary operations and data storage are based in the Philippines. However, some of our third-party service providers — including cloud hosting providers, identity verification services, and fraud detection platforms — may process your personal data in other countries.

Where personal data is transferred outside the Philippines, queenph.con ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by the Data Privacy Act of 2012. These safeguards may include contractual data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission, or transfers to countries that have been assessed as providing an adequate level of data protection.

By using the queenph.con platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

14 Updates to This Privacy Policy

queenph.con reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the queenph.con platform at least seven (7) days before the changes take effect.

The date of the most recent update is displayed at the top of this Privacy Policy. We encourage you to review this page periodically to stay informed about how queenph.con protects your personal data. Your continued use of the platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

15 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by queenph.con, please contact our Data Protection Officer:

• Data Protection Officer: queenph.con DPO
• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the queenph.con platform
• Response Time: Within 30 days of receipt of your request

If you are not satisfied with queenph.con's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.